It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Castle Rock Estate if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Other Terms and Conditions not listed herein and applying to Castle Rock Estate promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our PO Box in its original undamaged condition.
Please contact us to prior to returning any stock.
Castle Rock Estate Wine Club
By joining as a member of the Castle Rock Estate Wine Club I accept the following terms and conditions:
I certify I am over 18 year of age;
I acknowledge by joining the Castle Rock Estate Wine Club I am purchasing a wine membership (Riesling, Pinot Noir or Winemakers Selection at the relevant yearly price, acknowledging that prices may change year to year). Castle Rock Estate will debit my credit card yearly (Riesling and Pinot Noir Clubs, and twice yearly for the Winemakers Selection Pack) from and including the sign up date until I cancel my membership.
I can notify Castle Rock Estate by phone if I wish to cancel my membership prior to my credit card being charged.
I acknowledge all prices stated on this website are inclusive of GST unless otherwise stated.
Signing up for the Castle Rock Estate Wine Club is a membership commitment at the nominated frequency (i.e. yearly / twice yearly).
I agree to submit any cancellation requests via phone to +61 08 9853 1035 and I acknowledge that every effort will be made by Castle Rock Estate to accommodate the cancellation of my membership.