We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Castle Rock Estate will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
When does Castle Rock Estate disclose the information it collects to outside parties?
Castle Rock Estate does not sell, trade, or rent your personal information to others. Castle Rock Estate may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Castle Rock Estate, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. We or our marketing agents may contact you with promotions.
By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from us, and from our agents, until such time as you request us to stop. Should you wish to opt out / unsubscribe at any time simply let us know by phone or email. We will provide you with appropriate contact details every time we contact you.
Your details remain yours and may only be shared with our agents for the purposes of communicating offers only. They will NOT be sold or rented to any other companies.
Marketing Communications & Data Sharing
By providing your contact details to Castle Rock Estate (including via our website, forms, email, events, competitions, or purchases), you consent to receiving future special offers, promotions, and information about special events from us and from our authorised agents who may communicate with you on our behalf.
We may share your personal information with carefully selected marketing agents for the sole purpose of sending you offers, promotions, or event invitations related to Castle Rock Estate. These agents are bound by strict confidentiality and privacy obligations and may not use your information for any other purpose. We do not sell, rent, or trade your personal information to unrelated third parties.
You have the right to access, correct, delete or withdraw consent for use of your personal information at any time. We will act expeditiously to comply with your request (subject to legal or operational constraints).
“Agents” means third parties engaged by Castle Rock Estate to send marketing communications on our behalf, under our direction and subject to our privacy policies.
You may opt out of receiving promotional communications from us or our agents at any time. Each marketing message you receive will include clear instructions for how to unsubscribe. Alternatively, you can opt out at any time by contacting us via: +61 08 9853 1035 or diletti@castlerockestate.com.au
We respect your privacy and your right to control your personal information. Your details remain yours and may only be used for communications related to Castle Rock Estate. You also have the right to request access to, correction of, or deletion of your personal data at any time.
We comply with the Do Not Call Register Act 2006 (Cth) and relevant privacy legislation, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
How does Castle Rock Estate protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely via Square through our WooCommerce store. Payment by credit card is the fastest way to receive your order as there is no clearance delay. For subscription services, your credit card details are securely stored by Square using tokenisation, a PCI-compliant process that allows for recurring billing without exposing your full card information. Castle Rock Estate does not store or have access to your full credit card details at any time.
What about Cookies?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Castle Rock Estate website.
Your consent by using our website, you consent to the collection and use of this information, and to receive promotional offers by Castle Rock Estate.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Payment Gateway Information / SSL
Our payment options available are safe and secure. We offer Credit Card processing, Direct Deposit, Cheque, Paypal and Money Orders. All credit card transactions are processed securely through Square using industry-standard SSL encryption to ensure your personal and payment details remain safe. Castle Rock Estate does not store or have access to your full credit card details at any time.